1. Provide the cheapest fare available
You can expect the fare that is lowest open to you when it comes to date, trip, and class of solution you request through our web site (koreanair Open in brand new screen ), on our phone booking system, at airport solution counters, and also at solution workplaces when you look at the town. Upon demand, our representatives will identify alternative itineraries if your travel routine is flexible.
2. Alert customers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
Whenever an alteration in the status of a trip does occur (i.e., a wait of thirty minutes or maybe more into the planned procedure of the journey, a termination of the journey, or perhaps a diversion), we are going to quickly offer details about the alteration within thirty minutes soon after we become alert to such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We are going to make information about such modifications available via our toll-free phone number (1-800-438-5000), via our U.S. site, koreanair Open in brand brand brand new screen (into the Flight Status Menu), during the gate area ( for the journey at a U.S. airport), and via any journey status registration solution we offer that delivers notification to passengers (into the degree we offer such solution). We provide, through our gate agents and trip teams, prompt updates regarding the status and results in of delayed, terminated, or diverted routes. We now have set up flight monitoring technology which will enhance our capacity to monitor delays and diversions; moreover it may help us relay information more totally. We shall contact you about cancellations if the occasion is created recognized to us utilizing the email address in your booking.
3. Deliver luggage on time
It’s our intention to provide your baggage on time. Nonetheless, in case this doesn’t happen, we will attempt to get back your misplaced luggage within a day. Notify a Korean Air worker in the airport if you fail to find your baggage. To check on the progress of the case search, phone the office that is regional you have made your report or head to during the airport menu on our internet site. We’re going to make an effort to contact owners of unclaimed luggage each time a true title and address or even a phone quantity can be acquired. We utilize scanning technology to spot the positioning of all of the unclaimed luggage which assists us to quickly reunite you along with your home. Bags which are unclaimed after a week are provided for our head office in Incheon, where efforts that are continued designed to find case owners.
4. Penalty won’t be applied so long as you cancel booking and ask for reimbursement within a period that is certain purchase.
For a booking this is certainly booked and ticketed through Korean Air ticketing office, Korean Air provider center (800-438-5000), or Korean Air website (koreanair Open in new screen ) seven days or maybe more ahead of the very first departure date of one’s itinerary, you may be given a reimbursement for the solution without penalty in the event that you cancel the booking and demand the reimbursement within twenty four hours of purchase.
5. Provide prompt solution refunds
We’ll issue refunds for qualified domestic and worldwide seats within seven company times for bank card purchase, and twenty company times for acquisitions produced by money or check. Demands for refunds can be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel agent. Info on this ongoing solution can be bought on our website within the customer care menu.
6. Correctly take care of people with disabilities along with other unique requirements, including tarmac delays
- Passengers with Disabilities along with Other Unique Requirements
Accommodating the unique needs of people with disabilities is really a priority that is top Korean Air. Upon demand, you can expect such people many different unique solutions:
- Transportation to, from, and between gates, either by wheelchair or, in a number of areas, electric cart.
- Boarding help.
- Whilst in the airport as well as on the air air air plane, assist with people with artistic, auditory, intellectual, or flexibility impairments.
So that the top quality of the solutions and security of client legal rights, we designate Complaint Resolution Officials (CROs) in most airports that are accountable for ensuring solutions supplied to your clients with disabilities are properly implemented.
We offer unaccompanied passenger solution for kids many years 5 through 11 who can be traveling alone. The service that is same be supplied to kids many years 12 through 16 that will be traveling alone. (costs apply for unaccompanied minor solution.) Home elevators this solution are available on our website into the Travel Service menu.
7. Meet clients’ important requirements during long tarmac delays
We shall provide information about the status of the journey if you have a delay that is extreme you have got boarded or following the air air plane has landed. If security and safety conditions enable, we will also allow for your important requirements such as for instance food, portable water, operable lavatory facilities, and usage of treatment. For lots more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and regularly when you look at the instance of oversales
Sometimes, we might never be in a position to offer you a seat on a particular trip also if you possess a ticket and look in on time. This really is called an oversale, plus it does occur in the event that amount of clients who sign in (willing to board) surpasses the sheer number of available seats.
In the event that you voluntarily provide your seat up, we offer payment and transport on an alternative trip. A notice which describes the responsibilities and also the settlement in a quantity dependant on Korean Air would be fond of you. If you should be involuntarily rejected boarding, we offer payment and transport on an alternate journey. A notice which describes the responsibilities therefore the payment in a sum decided by Korean Air is likely to be fond of you.
The policies and procedures that people follow ensure you get reasonable and treatment that is consistent such oversales occur.
9. Disclose travel itinerary as well as other policies that affect your travel
We’re going to give you your travel itinerary and complete information regarding policies and procedures that affect your travel:
Offer flyer that is frequent
Crucial guidelines, limitations, and redemption information can be found on our site in Skypass menu. In addition, they truly are supplied upon enrollment and offered in up-date notices directed at Skypass users.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be obtained on our web site in About Us menu. In addition, it will be possible to get the given information through our reservation and airport agents.
Offer essential terms including termination policies
Information terms that are concerning conditions can be seen on our internet site with regards to utilize and General conditions of carriage menus.
10. Inform customers in a manner that is timely of in itineraries
We’ll inform in a prompt manner of modifications on your own journey if you find a modification in order not to ever impact your itineraries. We shall contact you in regards to the aircraft or the routine modifications once the occasion is well known, making use of the contact information you offer us in your booking
11. Ensure responsiveness to client complaints
We shall acknowledge receipt of written consumer complaints within thirty days of receipt and can send a substantive reaction within 60 times of getting the grievance. Please deliver us your remark or grievance towards the after address.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- Call us start in new window on our web site
12. Provide services to mitigate passenger inconveniences caused by cancellations and misconnections
In cases where a termination happens, we shall make an effort to contact you with all the contact information you offer in your reservation to be able to relieve any inconvenience you’ll experience. In addition, we work to confirm you regarding the next journey we operate that includes seats obtainable in exactly the same class of service whenever rebooking is important. We offer hotel rooms at Korean Air contracted facilities, predicated on accessibility, if you’re necessary to stay immediately while from your destination or home as a result of a wait, misconnection, or termination within Korean Air’s control.